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We offer a 14 return and refund policy on any unopened products purchased on lustreskin.com. If you are returning your product to us, you must contact our Customer Services department at customercareus@lustreskin.com who will provide you with support and the address for returning the product to us. Please be sure to package the parcel securely (making sure you include a note of your name, address and returns number inside the parcel) and then return it to us.