If you receive your goods and there is a problem please contact us to discuss the matter further.

If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a repair, or if a repair cannot be done without causing inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.

When returning a faulty product to us (if after being assessed its considered to be faulty), your return postage costs will also be refunded to you.

Please see Return Policy for further details.

Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or through negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.

Your statutory rights are not affected by these Conditions.